Refund Policy

At Shapevie, our priority is to ensure that every customer feels confident and satisfied with their purchase. If you need assistance with a return, exchange, or refund, please review the policy below.

1. Eligibility

Requests for returns or exchanges must be made within 30 days of delivery.

Items must be unused, unworn, and in their original packaging, with all tags and hygiene protections intact.

For hygiene and safety reasons, certain items such as intimate or personalised products may not be eligible for return.

Exchanges are subject to product availability.

2. Return & Exchange Process

To begin a return or exchange, please contact our support team at support@shapevie.com.

Once we receive your item, it will be carefully inspected by our team. You will then be notified regarding the approval or rejection of your request.

If approved, we will gladly proceed with your exchange or refund, according to your preference.

3. Costs

Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrectly shipped.

In these situations, Shapevie will cover all associated shipping costs.

4. Products & Orders

We strive to present our products as accurately as possible. However, slight variations in colour or size may occur due to manufacturing processes or differences in screen settings.

Shapevie reserves the right to refuse or cancel any order that appears to involve fraudulent activity or misuse.

5. Payments

All payments are processed securely through trusted third-party payment gateways.

Prices are displayed in EUR (€) and may include or exclude VAT, depending on your location.

6. Limitation of Liability

Shapevie is not responsible for damages or losses caused by improper use of our products.

Our liability is limited to the amount paid for the product at the time of purchase.

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Refund Policy

At Shapevie, we want you to feel completely comfortable with your purchase. If for any reason you wish to request a refund, please review the conditions below.

1. Refund Conditions

Refund requests must be made within 30 days of receiving the product, in accordance with the EU Consumer Rights Directive (2011/83/EU).

Products must be unused, unworn, and returned in their original packaging, in the same condition as when delivered.

Certain items — such as personalised, intimate, or perishable goods — may not be eligible for refund due to hygiene reasons.

2. Refund Process

To request a refund, please contact our support team at support@shapevie.com.

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within 30 days of confirmation.

3. Products & Orders

While we make every effort to provide accurate product descriptions, minor variations in colour or size may occur due to manufacturing processes or screen calibration.

Shapevie reserves the right to refuse or cancel orders that show signs of fraudulent activity.

4. Payments

All payments are processed securely through certified third-party payment providers.

Prices are displayed in EUR (€) and may include or exclude VAT, depending on the customer’s location.

5. Limitation of Liability

Shapevie is not responsible for damages or losses resulting from improper or negligent use of products.

Our liability is limited to the amount paid for the product at the time of purchase.